Privacy Policy

Effective November 1, 2025

1. Introduction

Friendly Accessibility ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

Information You Provide:

Name, email address, phone number, and organization details when you contact us or book services
Payment information when you purchase training or services
Information you provide in forms, surveys, or communications with us
Training preferences and accessibility needs

Information Collected Automatically:

Website usage data (pages visited, time spent, links clicked, page response times, page interaction information, and methods used to browse away from pages)
Session information including length of visits to certain pages
Device and browser information, computer and connection information
Internet protocol (IP) address used to connect your computer to the Internet and location data
Login information and purchase history
Cookies and similar tracking technologies

3. How We Use Your Information

We collect and use your information to:

Provide, deliver, operate, and improve our training services
Respond to inquiries and communicate with you
Process payments and transactions
Send service updates, newsletters, and marketing communications (with your consent)
Provide ongoing customer assistance and technical support
Analyze website usage and improve user experience
Create aggregated statistical data and other aggregated and/or inferred information to improve our services
Comply with legal obligations and applicable laws
Prevent fraud and maintain security
Manage client relationships and service delivery
Contact you regarding your account, troubleshoot problems, resolve disputes, collect fees or monies owed, poll your opinions through surveys or questionnaires, and send updates about our company

4. How We Share Your Information

Service Providers: We share your information with third-party vendors who help us operate our business, including but not limited to:

Payment processors (such as PayPal, Wix, Apple Pay, Google Pay, ThriveCart, Intuit, etc.) for secure transaction processing
Website hosting providers (such as Wix.com, Adobe, etc.) for online platform and data storage
Email and communication service providers for customer communications
Video conferencing platforms (such as Zoom, Google Meet, etc.) for virtual training delivery
Scheduling platforms (such as Calendly, etc.) for appointment booking
Cloud storage and collaboration tools for content delivery and access management
Educational content platforms (such as Google, Apple, Zoom, Wix, Adobe, Microsoft, etc.)
Customer relationship management platforms for client management
Form and survey platforms for data collection and workflow management
Automation and integration tools to connect our business systems
Analytics providers for website performance analysis

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request.

Business Transfers: In connection with any merger, sale, or transfer of business assets.

With Your Consent: When you explicitly authorize us to share your information.

We do NOT sell your personal information to third parties.

5. Third-Party Services & Separate Policies

Our services incorporate various third-party tools and platforms to provide, manage, and improve our services. All third-party providers (such as PayPal, Wix, Apple Pay, Google Pay, Zoom, Calendly, ThriveCart, Intuit, Google, Apple, Adobe, Microsoft, etc.) have their own Terms of Use, Privacy Policies, and Accessibility Statements. These third parties have their own privacy policies governing how they collect, use, and protect your information. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you interact with through our platform. Please review their separate policies on their public websites which are independent from this site.

6. Data Storage and Processing

Our websites are hosted on platforms such as Wix.com, Google, and Adobe which provide us with the online platform to sell our products and services. Your data may be stored through their data storage, databases, and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council (a joint effort of brands like Visa, MasterCard, American Express, and Discover). PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your information may be stored and processed using cloud-based services and platforms. We select service providers that maintain appropriate security standards, but each provider operates under its own terms and policies.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, deliver personalized content, and measure session information. You can control cookie settings through your browser preferences.

Third-party services such as Google Analytics or other applications offered through the Wix App Market may place cookies or utilize other tracking technologies. These services may have their own policies regarding how they collect and store information, which are not covered by this Privacy Policy.

8. Data Security

We implement reasonable security measures to protect your information and work with service providers who maintain industry-standard security practices. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your information subject to legal retention requirements and our legitimate business needs.

10. Your Privacy Rights

General Rights: Depending on your location, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt-out of marketing communications
Object to certain data processing
Request data portability
Withdraw consent for data processing

How to Withdraw Consent: If you don't want us to process your data anymore, please contact us at hello@FriendlyAccessibility.com or send us mail to: 555 Bryant St. #535, Palo Alto, CA 94301.

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights regarding your personal information. Contact us to exercise these rights.

To exercise any of these rights, contact us at: hello@FriendlyAccessibility.com

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it promptly.

12. International Users

If you access our services from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate, which may have different data protection laws than your country.

13. Communications with You

Service Communications: We may contact you via email, telephone, text messages, and postal mail to notify you regarding your account, troubleshoot problems, resolve disputes, collect fees or monies owed, poll your opinions through surveys or questionnaires, send updates about our company, or as otherwise necessary to enforce our User Agreement, applicable national laws, and any agreement we may have with you.

Marketing Communications: You agree to receive promotional messages and materials from us by mail, email, or any other contact method you provide. You may opt-out of marketing emails by clicking "unsubscribe" in any marketing email or contacting us directly at any time. We may still send you transactional or service-related communications.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it periodically as we adopt new tools, technologies, or business practices. Changes and clarifications will take effect immediately upon their posting on the website with an updated effective date. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Your continued use of our website or services after changes constitutes acceptance of the modified Privacy Policy.

15. Contact Us & Questions

For questions about this Privacy Policy, to exercise your privacy rights, or if you would like to access, correct, amend, or delete any personal information we have about you, please contact:

Friendly Accessibility
Email: hello@FriendlyAccessibility.com
Mail: 555 Bryant St. #535, Palo Alto, CA 94301